Return & Refund Policy

Returns & Exchanges

At tominpicks, we want every tool you receive to be useful, reliable, and meet your expectations. If your purchase does not work out as expected, our support team is here to guide you through a simple return process.

1. 30-Day Return & Exchange Policy

You may request a return or exchange within 30 days after delivery.

If you need to cancel an order, we can issue a full refund before the order has been shipped or processed. Once your package has been dispatched, the request must follow our standard return procedure.

2. Return Conditions

To ensure product quality and customer satisfaction, returned items should meet the following requirements:

  • Products must be unused, clean, and free from damage or signs of use
  • Original packaging, accessories, and included parts should be returned together
  • Items should be in the same condition as when they were received

Certain items that involve personal use, hygiene, or opened consumable parts may not be eligible for return unless they arrive defective or damaged.

3. How To Start A Return

Step 1: Contact Us
Send an email to support@tominpicks.com with your order number and details about your return request.

Step 2: Receive Return Approval
Please wait for confirmation from our support team before sending your package back. After approval, we will provide the return instructions and required return address information.

Step 3: Prepare Your Item
Pack the product securely and include your order number, original packaging, and any accessories included with your purchase.

Step 4: Ship The Package
After receiving approval, send the return package using the return instructions provided by our customer support team.

Step 5: Inspection & Refund
Once your returned item arrives, our team will review the product condition within 30 days. Approved refunds will be returned to your original payment method within 5–10 business days after approval.

RETURN ADDRESS

Please contact our support team before sending any return package. The return address and shipping instructions will be provided after your return request has been reviewed and approved.

4. Exchanges

If you would like to replace your item with another option, our team can assist with exchange requests depending on product availability. Please contact us before sending your item back so we can provide the correct instructions.

5. Return Shipping Costs

If your order arrives damaged, defective, or incorrect, tominpicks will cover the applicable return shipping costs.

For returns caused by personal preference, incorrect selection, or a change of mind, customers are responsible for the return shipping expenses.

No restocking fees will be charged for approved returns.

6. Damaged Or Incorrect Items

If your package arrives damaged, defective, or contains an item different from your order, please contact our support team within 30 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the product and packaging condition

Need Help?

Our customer support team is ready to assist you with order questions, product concerns, or return requests.

Email: support@tominpicks.com