Shipping & Delivery

At tominpicks, we work to ensure every order is processed carefully and delivered safely. Below you can find details about our shipping destinations, processing times, delivery estimates, tracking information, and handling of shipping-related issues.

1. Where We Ship

We currently provide shipping to supported destinations across different regions.

Fulfillment locations: Orders are prepared through our own or trusted partner fulfillment facilities located in Singapore. The fulfillment location may vary depending on product availability, inventory levels, and the destination of each order.

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2. Shipping Rates

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3. Processing & Delivery Time

Every order goes through a preparation and quality check process before shipment. Please allow 2–4 business days for order processing before dispatch.

Delivery estimates begin after your order has been processed and shipped. The 2–4 business day processing period is separate and is not included in the estimated delivery timeframe.

Delivery times are estimates and may vary due to customs procedures, carrier schedules, public holidays, weather conditions, peak seasons, or other factors outside our control.

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4. Shipping Carriers

We cooperate with reliable shipping partners, including USPS, UPS, FedEx, and GOFOR.

The carrier selected for your order depends on your location, available services, and the most suitable delivery option.

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5. Taxes & Pricing

We aim to provide a clear and transparent checkout experience. Product prices are displayed before purchase, and any applicable taxes, duties, or additional charges will be calculated according to your location and payment requirements.

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6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

You can use the tracking information provided to follow your package progress. Please note that tracking updates may require some time to appear after shipment.

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7. Delayed & Lost Packages

Although we work with reliable shipping partners, occasional delays may happen due to customs inspections, carrier schedules, severe weather, holidays, high shipping volumes, or other situations outside our reasonable control.

If your estimated delivery period has passed or your tracking information has not updated for an extended period, please contact us at hello@tominpicks.com with your order number. Our team will review the shipment details and assist with the next steps.

Please note that temporary tracking pauses do not always indicate a lost package. Some shipments may experience delayed updates while moving between carrier facilities.

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8. Haven’t Received Your Order?

If your package has not arrived after the estimated delivery timeframe, please check the following:

• Confirm that your shipping address is correct
• Review your latest tracking information
• Check nearby delivery locations, neighbors, family members, or building reception areas if the package shows as delivered

If you still need assistance, please contact us at hello@tominpicks.com and include your order number. Our support team will help review your delivery status and provide assistance.